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Canon ipf 780 printer, black ink not working

My 3 year old canon ipf780 A0 colour printer is not working anymore. Service says i used wrong ink and i can throw it away. I have a new printhead but black is not working. maybe only black tube is closed. Anyone to help ?

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BTS_szerviz
BTS_szerviz picture

Try to clean the metal contacts on the printhead and on the printer, change the black ink tank and try the head cleaning process.

http://gdlp01.c-wss.com/gds/3/0300015903/02/iPF780-UsersGuide-Eletter-11...

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