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smart tv akai AKTV 5524 UHD, it does not fit me into smart tv

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hi to all guys, this smart tv seems to have hdmi ports out of order, this happened after a storm, where sky and a play station was attached to the doors .. now working .. the tv works properly as a tv, but if i want use it as a smart TV and click on the icon in charge tells me service not available .. before replacing the main I wanted to try to make a hard reset hoping that it is just a matter of corrupt firmwear, ah I also forgot the usb does not let me use them so I do not I can not even do it from the stick .. does anyone know how to do the procedure for a hard reset from tv .. sequence of keys etc etc?

thank you all in advance!